Privacy Policy

Last Updated: October 13, 2026

At The Lavenor, accessible at https://thelavenor.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or communicate with us.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to your rights and the requirements of applicable law.

1. Information We Collect

We may collect the following categories of information when you interact with our website.

Personal Information

When you place an order, create an account, contact us, or otherwise interact with our services, we may collect information such as:

Full name
Billing and shipping address
Email address
Telephone number
Order details and purchase history
Information you provide when contacting customer support

Payment Information

Payments are processed through the payment methods and payment providers available at checkout. We may receive transaction details, payment status, and limited payment-related information necessary to process and manage your order.

We do not intentionally store complete payment card details on our own systems when payment processing is handled by a third-party payment provider.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type and operating system
Pages visited and interactions with our website
Referring website or source
Date, time, and duration of visits
Cookies and similar tracking technologies, where applicable

2. How We Use Your Information

We may use the information we collect for the following purposes:

To process, confirm, fulfill, and deliver your orders.
To manage payments, returns, refunds, and order cancellations.
To communicate order updates, shipping notifications, and customer support responses.
To maintain and manage customer accounts, where available.
To improve our website, product selection, services, and shopping experience.
To detect, investigate, and prevent fraud, unauthorized transactions, and security issues.
To maintain business records and comply with applicable legal obligations.
To send promotional communications where permitted by law and, where required, with your consent.
To measure website performance and understand customer interactions, subject to applicable privacy and cookie requirements.

We use personal information only for legitimate business purposes and other purposes permitted by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality and improve your browsing experience.

These technologies may be used to:

Remember items in your shopping cart.
Maintain essential website functionality.
Understand website traffic and performance.
Measure the effectiveness of marketing campaigns.
Personalize content or advertising, where applicable and permitted.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will request your consent before using non-essential cookies or similar tracking technologies.

4. How We Share Your Information

We do not sell your personal information in exchange for money. However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

E-commerce and website providers: To host and operate our online store.
Payment processors: To authorize and process transactions.
Shipping and delivery companies: To deliver orders and provide tracking updates.
Analytics providers: To understand website usage and improve performance.
Marketing and advertising providers: To measure campaigns and deliver relevant advertising, where permitted.
Customer support providers: To respond to enquiries and resolve order-related issues.
Legal and regulatory authorities: When disclosure is required by law or necessary to protect our legal rights.

We expect service providers handling personal information on our behalf to process it in accordance with applicable contractual and legal requirements.

5. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, shipping providers, analytics platforms, and social media services.

These third parties may collect or process information under their own privacy policies and terms.

The Lavenor does not control the privacy practices of independent third-party websites or services. We encourage you to review their privacy policies before providing personal information directly to them.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting legal obligations.

The retention period may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

You should also take appropriate steps to protect your account credentials and avoid sharing sensitive information through unsecured communication channels.

8. Your Privacy Rights

Depending on your location and the laws applicable to your personal information, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of marketing emails at any time.
Request a copy of certain personal information in a portable format, where applicable.
Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise an applicable privacy right, contact us at info@thelavenor.shop. We may need to verify your identity before processing your request.

9. Marketing Communications

We may send promotional emails about products, offers, launches, and updates where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting info@thelavenor.shop.

Even if you opt out of promotional communications, we may still send essential transactional messages relating to your purchases, deliveries, refunds, or customer service requests.

10. Children's Privacy

Our website is not intended to be used by children who are not legally permitted to make purchases or provide personal information under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. International Data Transfers

Depending on the services we use and your location, your personal information may be processed or stored in a country other than the country in which you reside.

Where international transfers are subject to legal requirements, we will take appropriate steps to ensure that the information is handled in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, third-party services, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need further information about how we handle personal data, please contact us.

Business Name: The Lavenor

Email: info@thelavenor.shop

Website: https://thelavenor.shop

We will review privacy-related enquiries and respond in accordance with applicable requirements.

Thank you for trusting The Lavenor with your information. We are committed to handling your personal data responsibly and providing a secure, reliable shopping experience.