Last Updated: October 13, 2026
Welcome to The Lavenor. These Terms of Service (“Terms”) govern your access to and use of our website, https://thelavenor.shop, including any purchases made through our online store.
Throughout these Terms, “The Lavenor,” “we,” “us,” and “our” refer to The Lavenor. The terms “you” and “your” refer to any visitor, customer, or user of our website.
By accessing our website or placing an order, you agree to these Terms and the policies referenced herein, including our Privacy Policy, Cookie Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with these Terms, please discontinue use of our website.
1. Eligibility and User Responsibilities
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the age required to enter into a contract in your jurisdiction, you may use our website only with the involvement and authorization of a parent or legal guardian, where permitted by law.
You agree to provide accurate, complete, and current information when placing an order or creating an account, where account functionality is available.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account. Please notify us promptly at info@thelavenor.shop if you suspect unauthorized access to your account.
2. Products and Product Descriptions
The Lavenor aims to present its fragrances and other products as accurately as reasonably possible.
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate. However, minor variations in color, packaging, presentation, or appearance may occur due to photography, lighting, display settings, or product packaging updates.
Product images are provided for illustrative purposes and may not always reflect every detail of the physical product.
We reserve the right to correct errors, update product information, discontinue products, or change product availability where necessary, subject to applicable law and any rights arising from an order already accepted.
3. Orders and Order Acceptance
Placing an order through our website constitutes an offer to purchase the selected products under these Terms.
After you place an order, you may receive an order confirmation email acknowledging receipt of your request. This acknowledgment does not necessarily mean that your order has been accepted or dispatched.
We reserve the right to decline or cancel an order where legally permitted, including in cases involving suspected fraud, unauthorized transactions, pricing or listing errors, stock unavailability, or inaccurate order information.
If payment has been collected for an order that we cancel, any applicable refund will be arranged in accordance with our policies and applicable law.
You are responsible for reviewing your order details, delivery address, contact information, and selected products before completing checkout.
4. Pricing and Payments
Product prices, available currencies, shipping charges, and applicable taxes will be displayed on our website or at checkout, as applicable.
The currency used for a transaction will be identified during the purchasing process. Any currency conversion fees or charges imposed by your bank or payment provider are your responsibility unless otherwise stated or required by law.
We accept the payment methods made available at checkout. Payment processing may be handled by third-party payment service providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not guarantee the availability of any particular payment method at all times. Payment authorization and processing may be subject to the terms and security procedures of the relevant payment provider.
5. Shipping and Delivery
Orders are processed and delivered in accordance with our Shipping Policy.
Processing periods and delivery estimates are provided for guidance and may vary depending on the destination, shipping service, courier operations, customs procedures, public holidays, and other circumstances.
You are responsible for providing an accurate and complete delivery address.
We will make reasonable efforts to communicate relevant shipping updates and address delivery issues. However, delivery estimates are not guaranteed unless expressly stated otherwise.
Nothing in these Terms excludes any delivery obligations or consumer rights that apply under applicable law.
6. Returns, Refunds, and Order Cancellations
Our Return & Refund Policy forms part of these Terms and explains the procedures and conditions applicable to eligible returns, refunds, replacements, and cancellations.
Customers should review that policy before placing an order.
Due to hygiene considerations, opened or used fragrance products may be excluded from change-of-mind returns where legally permitted.
Damaged, defective, incorrect, or misdescribed products will be handled in accordance with our policies and applicable consumer protection laws.
If you wish to cancel an order, please contact info@thelavenor.shop as soon as possible. Cancellation may not be possible after dispatch, but any applicable statutory cancellation rights will continue to apply.
Nothing in these Terms removes or restricts any consumer rights that cannot legally be excluded.
7. Intellectual Property Rights
Unless otherwise stated, the content available on our website, including text, product descriptions, logos, graphics, website design, photographs, and other materials, is owned by The Lavenor or used with appropriate permission or licensing.
You may access and use this content for personal, non-commercial purposes related to browsing our website and purchasing our products.
You may not reproduce, distribute, modify, republish, sell, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.
Unauthorized use of protected content may violate applicable intellectual property laws.
8. Acceptable Use of Our Website
You agree to use our website lawfully and responsibly.
You must not:
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Use the website for fraudulent, unlawful, or deceptive activities.
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Attempt to gain unauthorized access to our systems, accounts, or databases.
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Interfere with website security, performance, or functionality.
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Upload or transmit malware, malicious code, or harmful material.
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Use automated tools to scrape, extract, or collect website data without authorization.
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Infringe the intellectual property, privacy, or other legal rights of The Lavenor or third parties.
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Submit false information or engage in payment fraud or other abusive conduct.
We may restrict or suspend access where reasonably necessary to protect our website, customers, business operations, or legal rights, subject to applicable law.
9. Third-Party Services and Links
Our website may contain links to third-party websites or integrate services provided by external companies, including payment processors, shipping providers, analytics services, and other applications.
These services may operate under their own terms, privacy policies, and operating procedures.
The Lavenor is not responsible for the independent content, policies, or practices of third-party websites that we do not control. Your use of third-party services may be subject to additional terms imposed by those providers.
10. Product Use and Fragrance Information
Fragrance products should be used in accordance with the instructions and safety information provided with the product.
Avoid contact with eyes and follow any relevant warnings on the packaging. If you have known sensitivities to fragrance ingredients, review the available product information before purchasing or using a product.
Individual fragrance preferences and perceptions may vary. We do not guarantee that every fragrance will suit every customer's personal preferences.
Nothing in this section limits any legal rights or remedies available for products that are defective, unsafe, or not as described.
11. Disclaimer of Warranties
We make reasonable efforts to maintain an accessible, reliable, and accurate website. However, we cannot guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.
To the extent permitted by applicable law, website content and services are provided subject to their availability and without additional warranties that are not expressly stated.
This section does not exclude any warranties, guarantees, or consumer protections that cannot legally be excluded under applicable law.
12. Limitation of Liability
To the fullest extent permitted by applicable law, The Lavenor will not be liable for losses arising from circumstances beyond our reasonable control or for indirect or consequential losses that are not legally recoverable.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, intentional misconduct, or other matters that cannot legally be limited.
These Terms do not limit your statutory consumer rights or remedies relating to defective products, misleading descriptions, delivery obligations, or other protections provided by applicable law.
13. Indemnification
To the extent permitted by applicable law, you may be responsible for losses, claims, or reasonable expenses directly arising from your unlawful use of our website, intentional misuse of our services, or material breach of these Terms.
Nothing in this section creates liability for conduct or circumstances for which you cannot legally be held responsible.
14. Privacy and Cookies
Your use of our website is also subject to our Privacy Policy and Cookie Policy.
These policies explain how we collect, use, disclose, and protect personal information and how cookies and similar technologies may be used.
By using our website, you acknowledge that these policies apply to the relevant processing of your information, subject to applicable consent requirements and legal rights.
15. Governing Law and Disputes
These Terms are subject to applicable laws and mandatory consumer protection requirements.
Where legally permissible, disputes arising from your use of our website or purchases from The Lavenor may be handled by the competent courts or dispute resolution bodies with jurisdiction over the matter.
Nothing in this section deprives consumers of mandatory protections or legal rights available in their country of residence.
16. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our business operations, website functionality, products, or legal obligations.
Updated Terms will be published on this page with a revised “Last Updated” date.
Changes will apply from the date indicated in the updated Terms, subject to applicable law and any requirements concerning notice or consent.
We encourage you to review this page periodically to remain informed about the terms governing your use of our website.
17. Contact Information
If you have questions about these Terms of Service, our products, or any of our website policies, please contact us.
Business Name: The Lavenor
Email: info@thelavenor.shop
Website: https://thelavenor.shop
Please include your order number in any order-related enquiry so we can assist you efficiently.
Thank you for choosing The Lavenor. We appreciate your trust in our brand and look forward to providing you with a professional and enjoyable fragrance shopping experience.