Last Updated: October 13, 2026
At The Lavenor, we are committed to delivering your fragrance orders with care and attention. This Shipping Policy explains how we process, ship, and deliver orders placed through our website, https://thelavenor.shop.
Please review the following information before placing your order.
1. Order Processing Time
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
During peak shopping seasons, promotional events, or periods of high order volume, processing may take up to 5 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Please note that order processing time is separate from the estimated delivery time.
2. Shipping Rates and Delivery Times
Shipping rates and estimated delivery times depend on your delivery address, selected shipping service, and order details.
Available shipping options and applicable charges will be displayed at checkout, where supported.
Estimated delivery times may vary depending on your destination and the shipping service selected. International deliveries may require additional time due to customs clearance and local delivery procedures.
Delivery estimates are provided for guidance only and are not guaranteed.
3. Tracking Your Order
Once your order has been dispatched, we will provide tracking information by email when tracking is available.
Please allow up to 24–48 hours for tracking details to become active in the shipping carrier's system.
If you have not received tracking information or need assistance locating your parcel, please contact us at info@thelavenor.shop with your order number.
4. International Shipping, Customs, and Duties
International orders may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee and may be payable by the customer.
Customs inspections and clearance procedures may cause delivery delays beyond our control. Customers are responsible for ensuring that their orders comply with applicable import regulations in their destination country.
International shipping availability may vary depending on destination restrictions and the shipping requirements applicable to fragrance products.
5. Shipping Address Accuracy
Please ensure that your shipping address, contact number, postal code, and other delivery details are accurate and complete when placing your order.
If you notice an error in your shipping information, contact us immediately at info@thelavenor.shop.
We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.
If a parcel is returned because of an incorrect or incomplete address or an unsuccessful delivery, additional shipping charges may apply where permitted by law and disclosed to the customer.
6. Delayed, Lost, or Undelivered Packages
Although we work to ensure timely delivery, delays may occur because of courier operations, weather conditions, customs inspections, public holidays, or other circumstances beyond our control.
If your order has not arrived within the estimated delivery period:
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Check your shipping confirmation email and tracking information.
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Review the latest updates from the shipping carrier.
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Contact us at info@thelavenor.shop if the parcel remains undelivered or the tracking information indicates a possible delivery issue.
We will review the available information and work with the shipping carrier where appropriate to investigate the matter.
If a shipment is confirmed lost, we will work with you to determine an appropriate resolution, which may include a replacement or refund in accordance with applicable law and the circumstances of the order.
7. Damaged or Incorrect Deliveries
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible at info@thelavenor.shop.
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs of the product, packaging, and visible damage, where applicable.
Our team will review your request and provide instructions for an appropriate resolution, which may include a replacement or refund.
Please retain the original packaging and affected product until you receive further instructions.
Nothing in this section limits your rights under applicable consumer protection laws.
8. Returns and Refunds
If you wish to return an eligible product, please refer to our Return & Refund Policy for the applicable conditions and procedures.
Eligible returns must be requested in accordance with that policy. Due to hygiene considerations, opened or used perfumes may be excluded from change-of-mind returns where legally permitted.
If your order arrives damaged, defective, or incorrect, please contact us directly so we can assist you.
All return requests should be initiated by contacting info@thelavenor.shop before sending a product back.
9. Holiday and Peak-Season Shipping
During busy shopping periods, including seasonal promotions, Christmas, and New Year, order processing and delivery may take longer than usual.
We recommend placing orders early during these periods to allow additional time for processing and transportation.
We will communicate relevant shipping updates when available.
10. Contact Information
If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact us using the details below.
Business Name: The Lavenor
Email: info@thelavenor.shop
Website: https://thelavenor.shop
Please include your order number in all order-related enquiries so we can assist you efficiently.
Thank you for choosing The Lavenor. We appreciate your trust in our brand and look forward to delivering an exceptional fragrance shopping experience.